Shipping policy

SHIPPING

We offer a few domestic shipping options depending on your budget and how quickly you want to get your gear.

Orders are fulfilled and shipped Monday through Friday, typically within 24 hours of being placed. Orders placed before 11 a.m. EST are usually processed the same day. Orders placed after 9 a.m. MST will be processed the next business day.

Our fulfillment center is closed on weekends and major U.S. holidays, so please keep that in mind when choosing your shipping method.

Domestic Orders

Prism Golf offers free standard shipping on all domestic orders. Faster shipping options are also available at checkout.

  • Free standard shipping: 3 to 10 business days
  • Priority shipping: 1 to 4 business days
  • 2-day shipping: 2 business days

Shipping Delays

We do our best to get orders out quickly, but delays can happen. Common causes include invalid shipping information, weather, carrier issues, or other things outside our control.

If your package has not arrived within the expected timeframe, here are a few things to check first:

  • Review the tracking information to confirm the latest delivery status
  • Check with neighbors, a front desk, or a mailroom if the package shows as delivered
  • Contact the shipping carrier for more details on the delivery

If you still need help, reach out to us at hello@prismgolfco.com and we will do our best to help.

Weekend Delivery

Weekend delivery is not guaranteed for standard, priority, or 2-day shipping.

Please note that Prism Golf is not responsible for refunding upgraded shipping charges if an order does not arrive on a weekend.

RETURNS & EXCHANGES

We want you to feel good about shopping with Prism. If something is not right, we will do our best to make it right.

Return Policy

Orders placed on prismgolfco.com can be returned within 30 days of delivery.

To qualify for a full refund, items must be returned in their original condition with no signs of wear or damage. All original components and accessories must also be included.

Once your return arrives, it will be inspected. Inspections typically take 5 to 7 business days. If a return does not pass inspection, it may be subject to a 10% restocking fee or may not qualify for a refund.

For orders placed through our website, we provide a return label through our returns portal. The cost of the label will be deducted from your refund once the return has been received and inspected.

Once approved, your refund will be sent back to the original payment method used at checkout.

Exchanges

We offer a 1-year manufacturer’s warranty on all technology products.

To qualify for an exchange, the item must be in its original working condition and include all original accessories.

We do not accept exchanges for items purchased secondhand through marketplaces like eBay or Facebook Marketplace.

If you purchased directly from Prism Golf, follow the exchange steps in our returns portal.

If you purchased from an authorized reseller, you can contact us directly to start a warranty claim. Proof of purchase is required, and the customer is responsible for shipping the item back to us. To get started, email hello@prismgolfco.com.

All exchanged items are inspected upon receipt. If a returned item does not pass inspection, the exchange may be treated as a return instead.

If you are looking to upgrade your product after the 30-day return window, contact us at hello@prismgolfco.com to learn more about available options.

RETURN & EXCHANGE PROCESS

The return and exchange process below applies only to orders placed on prismgolfco.com. If you purchased through Amazon or another retail partner, please contact that seller directly.

How to Start a Return or Exchange

  1. Visit our Returns & Exchanges portal
  2. Enter your order number and zip code, then click Start Here
  3. If this is a gift return, select Start Gift Return and enter the requested information
  4. Select the item or items you want to return or exchange
  5. Choose your reason for return and follow the prompts

If You Are Exchanging

  • Choose the new style or item you want
  • Follow the prompts to complete your exchange
  • If you want to switch into a different product, you may be able to use return credit toward a new purchase

If You Are Returning

  • Select the item you want to return
  • Choose whether you want store credit or a refund to your original payment method
  • Submit the return through the portal

In some cases, a member of our support team may reach out with additional questions before approving the return or exchange.

Once approved, your return label will be emailed to you. Please pack the item securely and include all original accessories before sending it back.

After We Receive It

For exchanges:
Once your item is received and approved, your replacement order will be processed and shipped.

For returns:
Once your return is received and approved, we will issue your refund minus any applicable return label cost or restocking fee. Refunds are sent back to the original payment method unless store credit was selected.

If you choose store credit, you will receive it by email in the form of a digital gift card.

If this is a gift return, store credit will be issued for the original purchase amount.

Here’s the truth though: this is closer, but it still reads more like a polished policy page than true brand voice. Prism should sound a little sharper, more human, and less corporate.

A more Prism version would trim the fluff and sound more like this at the top:

Returns & Exchanges
We want you to love what you ordered. If something is off, we’ll work with you to make it right.

Shipping
We ship fast, Monday through Friday. Most orders go out within 24 hours.